Return and Refund Policy


 

No refund Policy as it is customise personally for customer. 

Replacement only for defect product

1. How do I return a defect product?
You may return the product within thirty(30) days of receiving your parcel. Customer has to bear the cost of postage. Please ensure the product abides the return/exchange policy terms. Kindly email sales@airaz.my and provide us with your #ORDER ID, product details and reason of returning. 

2. Delivery charges.
No delivery charges applied for replacement of defected item. For international return, please contact our store by emailing us at sales@airaz.my.

3. How do I know my defect item has been received?
We will notify you as soon as we receive your returning parcel and your return request will be processed accordingly.

4. Can I collect or return the product at the store?
Kindly be informed that walk-in return/ pickup are available upon request. You may arrange a free pick-up at our store by emailing us at sales@airaz.my

5. How long will my return be processed?
All return request will be processed within seven(7) working days upon receiving your parcel.

7. I received incorrect replacement item, what should I do?
Kindly email us at sales@airaz.my or contact us at +603-86851660 for further assistance.